Friday, March 2, 2012

FNHerstal. Stranger in a strange land.

I bought an FN P-90 carbine in December.  It had a bad optic out of the box.  I sent it back on 12/28, attn: the rep I talked to, and then I called him again on 2/2.  He said he got it and that he was sending it to another department for replacement.

OK.  Today I called to check status.  He didn't remember the part.  He didn't remember my two prior calls - and he didn't have any record of the part being received - which would make me S.O.L. for getting a replacement - except for a couple of minor things.

(1) I sent it on 12/28/2011 with a tracking number and they signed for it on 12/31/2011.  Proof, yeah, I got proof.  Wanna see?

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Shipping History
  THOMAS C BURNETT - Account # 7895543
 
Label Details
Label Detail Information
Download Results Insurance Claims New Search
   Summary of Label # 9405 5036 9930 0355 2748 89
Date Transaction Number Label Number SCAN Form #Status
12/28/2011 218592604 9405 5036 9930 0355 2748 89
Track & Confirm
n/aCredit Card Charged
Return Address Standardized Delivery Address What is Standardized Delivery Address? Package Information
THOMAS C BURNETT
PO BOX 2051
PAHOA, HI 96778-2051
ATTN: VAL
FN SERVICE
1 BROWNING PL
ARNOLD, MO 63010-3156

  Weight: 0 lbs. 10 oz.
 Shipping Date: 12/28/2011
 ZIP Code™: 96778
Order Type: Single Label
Service Option:Priority Mail Small Flat Rate Box Price:  $5.00
Delivery Confirmation $0.00

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